AI used for first time in job interviews in UK to find best applicants

Hirevue, which last month received a major investment injection from the multi-billion pound Carlyle Group, says it has already used its technology for 100,000 interviews in the UK. Worldwide it claims to deliver one million interviews and more than 150,000 pre-hire assessments every 90 days.

Loren Larsen, Hirevue’s chief technology officer, told The Daily Telegraph that 80 to 90 per cent of the predictive assessment was based on the algorithms’ analysis of candidates’ use of language and verbal skills.

“There are 350-ish features that we look at in language: do you use passive or active words? Do you talk about ‘I’ or ‘We.’ What is the word choice or sentence length? In doctors, you might expect a good one to use more technical language,” he said.

“Then we look at the tone of voice. If someone speaks really slowly, you are probably not going to stay on the phone to buy something from them. If someone speaks at 400 words a minute, people are not going to understand them. Empathy is a piece of that.”

The company says the tecnology is different to facial recognition and instead analyses expressions. Facial expressions assessed by the algorithms include brow furrowing, brow raising, eye widening or closing, lip tightening, chin raising and smiling, which are important in sales or other public-facing jobs.


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